Delivery:

Orders placed locally for stocked items will be delivered within 5 – 7 business days. Rush orders may be placed by phone, and may be subject to availability and priority shipping fees.

How to Return an Item:

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email info@dev.stelterr.com to request a return and we will send a return authorization.

2. Mail your returned item to:

McLennan & Company
5613 Burbank Road SE
Calgary AB T2H 1Z5

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened. Merchandise that has been used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange it for a full credit towards another item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment

· Credit Card (Visa, Master Card)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.